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Appeals Process

Denied subscribers have the right to appeal a denial decision made by the organization that administers the program.

The e-RAILSAFE CANADA Appeals Process enables denied organizations and personnel to initiate an appeal of a denial decision via the system.


How It Works

If you have an issue with inaccurate information contained within a background report, contact Garda at 1.800.859.1599 to dispute.

If you would like to appeal the decision by the railroad to deny your eRailsafe Canada certification, send an email to [email protected]


The appeal should include the following:

  • Individual’s name
  • Contractor’s company name
  • Mailing address
  • E-Mail address
  • Daytime telephone number
  • Justification for Appeal (brief explanation)
  • Supporting documentation if applicable


Once the railroad has reviewed your appeal, you will be contacted with their decision.

eRailSafe Canada Support Line

–Live help available Monday-Friday 8:30 AM – 5:30 PM EST

By Phone:

(888) 351-1369

Learn More:

• Solutions

• How It Works

• Participating Railroads

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