APPLICANT/EMPLOYEE DENIALS & APPEALS

An applicant/employee denied access to railroad property through the e-RAILSAFE credentialing program will be directly informed of the decision by correspondence from e-RAILSAFE. That letter will also include a description of the appeals process available to the applicant/employee.

e-RAILSAFE will also inform the applicant's employer that credentials have been denied to the applicant and provide appeals guidance to the contractor. Both the contractor company and the contractor applicant/employee can appeal directly to e-RAILSAFE. The contractor applicant/employee may also appeal directly to e-RAILSAFE.

An applicant/employee will have 15 working days from the date posted on the letter received from e-RAILSAFE to appeal the decision.

If the applicant/employee requires additional time to gather documentation, the applicant/employee can notify e-RAILSAFE of his or her intention to appeal and is afforded an additional 15 working days to submit their appeal and supporting documentation.

The appeal should include the following:

• Individual's name

• Contractor's company name

• Mailing address

• E-Mail address

• Daytime telephone number

• Justification for Appeal (brief explanation)

• Supporting documentation if applicable

Once e-RAILSAFE receives the appeal and supporting documentation (if applicable), e-RAILSAFE must forward the applicant's appeal to the appropriate railroad within 24 hours for expedited review.

The railroad, must render a decision on the appeal no later than 10 working days from the date of receipt from e-RAILSAFE of the applicant's appeal. The appeals board within each railroad will include a diverse work group from various departments. The decision on the appeal will be communicated back to e-RAILSAFE by the railroad. The applicant/employee as well as the applicant's employer will be promptly notified by e-RAILSAFE of the decision on the appeal.

Click here to make an appeals or to view the status of an existing appeals.

PLEASE NOTE: ORGANIZATIONS THAT MAINTAIN COMPLIANCE PROGRAMS ON THE E-RAILSAFE SYSTEM ARE SOLELY RESPONSIBLE FOR DEVELOPING THE PROGRAM/SCREENING CRITERIA BY WHICH APPROVALS AND DENIALS OF  PROPERTY ACCESS AND CREDENTIALING ARE ISSUED.

E-VERIFILE.COM IS NOT RESPONSIBLE FOR, AND EXPRESSLY DISCLAIMS ANY RESPONSIBILITY FOR, DEVELOPING SUCH PROGRAM/SCREENING CRITERIA OR DECISIONS RESULTING FROM SUCH CRITERIA.

ORGANIZATIONS THAT MAINTAIN COMPLIANCE PROGRAMS ON THE E-RAILSAFE SYSTEM ALSO HAVE SOLE RESPONSIBILITY FOR RESOLVING ANY APPEAL TO THEIR DENIAL DECISIONS AND E-VERIFILE.COM EXPRESSLY DISCLAIMS ANY RESPONSIBILITY FOR THE SAME.