Appeals Process
Denied subscribers have the right to appeal a denial decision made by the organization that administers the program.
The e-RAILSAFE CANADA Appeals Process enables denied organizations and personnel to initiate an appeal of a denial decision via the system.
How It Works
If you have an issue with inaccurate information contained within a background report, contact Garda at 1.800.859.1599 to dispute.
If you would like to appeal the decision by the railroad to deny your eRailsafe Canada certification, send an email to [email protected]
The appeal should include the following:
- Individual’s name
- Contractor’s company name
- Mailing address
- E-Mail address
- Daytime telephone number
- Justification for Appeal (brief explanation)
- Supporting documentation if applicable
Once the railroad has reviewed your appeal, you will be contacted with their decision.